Frequently Asked Questions

Get answers to your question

Q.What is ecurrency?

A. E-currency, also known as Digital currency is a form of currency or medium of exchange that is electronically created and stored. You can think of e-currency as Internet money. Buying and selling products and services on the Internet are possible because of e-currencies.

Q.Who can use a Digital / Electronic Currency?

A. Virtually anyone who can maintain or use a bank account can also use a digital or electronic currency

Q.What are the benefits of using a Digital or Electronic Currency?

A. The benefits of using an e-currency are numerous. includes but not limited to the following:
make instant money transfers between users;
accept payments in various internet business projects;
schedule recurring internet payments;
secure your funds in an electronic account while earning interest;
make payments for your online purchases of goods and services;
send money anywhere in the world at a minimal fee and
check your account balances and transaction history online etc.

Q.How does this website work?

A. You will have to create an account with 9jaCASH to use this website for the purpose of buying and selling e-currency. You can do this by navigating to the Home page and clicking “Get Started” and complete the Registration process as stipulated on the site.

Q.How long does it take for my e-currency account to be credited?

A. Your e-currency account will be credited as soon as we confirm your payment. However, customers should be aware that sometimes it takes bank hours to get funds settled into our bank accounts for some reasons or there may be transactions in queue at our desk which need to be attended before yours. We urge customers to wait for at least 5hrs after deposit before submitting any complaint of funding. Bulk purchases are processed within a period of 24 - 48 hours.

Q.I have just made a withdrawal, how long does it take you to credit to my bank account?

A. We offer same day withdrawal but sometimes this may be extended to 24hrs (Monday to Sunday).

Q.Can I have more than one 9jaCASH account?

A. No, we encourage a single account per customer only. This is to prevent duplicate and redundant accounts and to prevent money laundering. Customers are advised to verify their account so that they will be able to fund any amount without limitation. Also, customer can fund countless of e-currency account numbers per day.

Q.Can I pay cash at your offices?

A. No, we do not accept cash in our offices for security reasons.

Q.What if I change my mind and want a refund?

A. We can offer you a refund in accordance with our refund policy. Please see Terms and conditions page for policy details.

Q.What is your working or support hours?

A. We work 8:00am to 6:00pm (Monday - Friday) and 10:00am - 4:00pm (Saturday) and at our Managers free time on Sundays. Our Support phone and live chat are available during the working hours of Monday - Saturday only. However, our managers work with email during the other days and hours so you can have your buy or sell orders attended even outside the mentioned hours.

Q.Why should I have a 9jaCASH account?

A. • Instant Funding of your e-currency account after payment is confirmed.
• Instant withdrawal from your e-currency account.
• Reliable and safe
• Opportunity to buy and sell e-currencies at LOW and CHEAP rates respectively.
• Discounts and Promotions offered
• User-friendly and efficient interface
• High quality customer service

Q.Can I start using my account immediately?

A. Yes, you can start using your account to fund and withdraw immediately. However, you need to upload your ID showing your full name and a utility bill showing your address to get your account verified. Your account must be verified to fund your e-currency account. No limitation on withdrawals.

Q.What type of ID and Utility bill do you accept?

A. To get your account verified, you need to upload any government issued ID showing your full name and date of birth (this can be International Passport, Driver License, National ID card or Permanent Voters card) and a Utility bill showing your address (e.g. Water bill, Electricity Bill, Waste Bill, Bank statement etc). Please note that no other form of document will be accepted apart from the listed.

Q.How long does it take to verify my 9jaCASH account?

A. After uploading your valid ID and an acceptable utility bill, verification usually takes 24 - 48hrs (Monday - Saturday). If you receive no response after 48hrs, please Contact our support team through any of the channels listed at the Contact Us page.

Q.My account was not verified after 24 hours, what do I do?

A. Check that you have not received a response from us about the reason for this, by checking your email inbox. If no response has been received, you will need to write us on for assistance or use the live chat during the working hour.

Q.Do I need to verify my account to withdraw or sell my e-currency on your website?

A. No. Withdrawing your e-currency or selling it to us does not require any verification. We assume AML policy still holds since you will be accepting cash into your own very bank account. However, your banking details must match the name on your profile (name supplied during the registration). So, you can register and sell your e-currency to us immediately after registration.

Q.What is a Transaction Reference?

A. Transaction Reference is a unique code for a particular transaction, either a funding or withdrawal and its very important to quote this number to our staff anytime you are requesting a help via email or on phone.

Q.My question is not answered here, what should I do?

A. Contact us using either the live chat or reach our support team during the working hours.